Last updated: October 16, 2026

Thank you for shopping with Family in France Paper! We want you to feel confident in your purchase and enjoy using your printable stationery.

Please review the following policy before placing an order.

1. Digital Downloads & Final Sales

All products sold through Family in France Paper are digital downloads unless otherwise specified.

Because digital files are made available electronically and cannot be physically returned or exchanged once delivered, purchases are generally considered final once access to the files has been provided.

We do not ordinarily offer refunds or exchanges for changes of mind, accidental purchases, or selections made in error, including incorrect planner sizes, layouts, or week-start options.

This policy does not affect any refund, cancellation, or other consumer rights provided by applicable law.

2. Please Review Before Purchasing

Before completing your purchase, please verify:

• Your selected planner size and Monday or Sunday week start.
• The product year, layout, and included files.
• That the product is suitable for your intended use.
• That your printer and software can accommodate the specified file formats.

All relevant product information is provided in the listing to help you make the correct selection.

3. Download or File Problems

If you experience an issue with your purchase, please contact us. We're happy to help troubleshoot problems such as:

• Missing or incorrect files.
• Corrupted or unreadable downloads.
• Difficulty accessing your purchased files.
• Errors in the digital product itself.

Whenever possible, we'll work to resolve the issue by providing assistance, a corrected file, or a replacement download.

If a qualifying issue cannot be resolved, a refund or other appropriate remedy may be provided.

4. Refund Requests

To request assistance or a refund, please contact us through the website's Contact page.

Include your order number, the email address used at checkout, and a brief description of the issue.

We encourage customers to report download or file problems as soon as possible so we can help promptly.

Refund requests are reviewed individually in accordance with this policy and applicable consumer protection laws.

Approved refunds will ordinarily be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

5. Printing Results

Printed colors, margins, alignment, and appearance may vary depending on printer settings, paper, ink, and equipment.

Differences caused by individual printing equipment or incorrect print settings are not ordinarily grounds for a refund.

Please consult the included Printing Guide for instructions specific to your purchased files. If you're having trouble, feel free to contact us for assistance.

6. Duplicate Charges

If you believe you've been charged more than once for the same purchase, please contact us with your order details so we can investigate and correct any confirmed duplicate payment.

7. Consumer Rights

Nothing in this Refund Policy excludes or restricts rights or remedies that customers are entitled to under applicable consumer protection laws.

Where mandatory cancellation, refund, or digital-content rights apply, those rights take precedence over this policy.

8. Contact

If you have questions about your order or need assistance with your files, please reach out through our Contact page.

We're happy to help make sure you can enjoy your purchase.